Privacy Policy
How we collect, use, and protect your information.
Last Updated: February 2026
1. Introduction
MoonFactory X ("MoonFactory," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website moonfactory.dev, use our services, or engage with us in any capacity.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.
2. Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Fill out contact forms or inquiry forms
- Request a quote or proposal
- Sign up for our managed WordPress services
- Communicate with us via email, chat, or phone
- Participate in surveys or promotions
This may include:
- Contact Information: Name, email address, phone number, company name
- Project Information: Project requirements, budgets, timelines, existing assets
- Account Information: Login credentials for client portals or project management tools
- Payment Information: Billing address, payment method details (processed securely by third-party processors)
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, referring URLs, click patterns
- Location Data: General geographic location based on IP address
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to inquiries and provide customer support
- Send administrative information, updates, and security alerts
- Personalize and improve your experience
- Analyze usage patterns to enhance our website and services
- Protect against fraudulent or unauthorized activity
- Comply with legal obligations
We will not use your information for purposes incompatible with those described in this policy without your consent.
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our business (hosting providers, payment processors, analytics services)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you have given explicit permission
White-Label Clients: For agency partners using our white-label services, we maintain strict confidentiality. Your client information is never shared, disclosed, or used for any purpose beyond delivering the contracted services.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure hosting infrastructure with regular security audits
- Access controls limiting data access to authorized personnel
- Regular security assessments and updates
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
Project files and deliverables are typically retained for 2 years after project completion unless otherwise agreed. You may request deletion of your data at any time, subject to legal retention requirements.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your information in certain circumstances
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. Third-Party Services
Our website and services may integrate with third-party services, including:
- Analytics: To understand site usage patterns
- Payment Processing: For secure payment handling
- Communication Tools: For chat, email, and project management
- Hosting Services: For website and application hosting
These third parties have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of third-party services.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: