Nova chat

Nova is an AI assistant built into your portal. It knows about your business — your projects, your domains, your content, your account — and you can ask it questions, get help drafting things, or explore ideas without leaving the portal.

What Nova is

Think of Nova as a friendly sidekick that’s read your portal account and is happy to help. It can:

Summarize what’s currently happening on your account.
Explain something you saw in the portal that wasn’t obvious.
Help you draft an email, a social post, or a short article.
Brainstorm ideas — names, taglines, content angles.
Walk you through how something in the portal works.

It is not a replacement for your account manager. For anything that requires action on our side — billing changes, new work, account changes — please submit a support ticket.

Starting a conversation

Open Nova from your dashboard.
Type your question or message in the box at the bottom.
Press Enter or click Send.

Nova will reply in a moment. As you keep typing, the conversation builds up — you can ask follow-up questions and Nova will remember what you’ve discussed in this chat.

Conversation history

Nova keeps a running conversation for you. Every time you come back to the Nova page, your previous chat is still there — you can scroll up to re-read what you discussed, or pick up where you left off.

If you’d like to start over with a clean slate, use the New conversation option to clear the current chat. The previous chat is replaced; we don’t keep multiple chats side by side.

What Nova can help with

Some things Nova is good at:

Account questions — “How many projects do I have right now?” or “When does my next invoice come up?”
Content help — “Help me draft a short post announcing our spring sale,” or “Suggest a meta description for my homepage.”
Brainstorming — “Give me five blog post ideas about sustainable packaging.”
How-to questions — “How do I generate a QR code for my menu?” or “Where do I see analytics for my site?”
Quick edits — “Make this paragraph shorter,” or “Rewrite this in a friendlier tone.”

Tips for better results

Be specific — instead of “Write something about our service,” try “Write a 2-sentence intro for our home renovation service, friendly tone, mentioning that we do free estimates.”
Provide context — if you’re asking Nova to write about a product, tell it about the product first.
Ask follow-ups — if the first reply isn’t quite right, just ask for changes. “Make it shorter,” “More casual,” “Try again but mention sustainability.”
Use it as a thinking partner — it’s often more useful for exploring options than for getting a single perfect answer.
Keep messages focused — one question at a time gets sharper answers than a long list of mixed requests.

Knowledge base

Nova knows about your account, your past conversations, and a small library of information about our services.

If you have a higher-tier Nova deployment running on your website (a chat widget visitors can use), the Nova menu also gives you access to a Knowledge Base editor where you can teach the public-facing assistant about your business — opening hours, frequently asked questions, product details, and so on. If you don’t see this option, your account doesn’t currently include a public Nova widget; talk to your account manager if you’d like to add one.

For the regular in-portal Nova, there’s no need to add knowledge yourself — it’s already aware of your account.

Privacy

Your conversations with Nova are stored securely on our systems and are only visible to you and the MoonFactory team that supports you. We don’t share them with third parties or use them to train external AI models.

If you ever want to delete the current conversation, click New conversation — the previous chat is wiped and a fresh one starts.

Need help? Submit a support ticket from your dashboard, or email us at hello@moonfactory.dev.