Billing

The Billing page shows every invoice we've issued you, what's been paid, and what's still outstanding.

Viewing your invoices

Open Billing from your dashboard. You'll see:

A summary at the top — your total outstanding balance, the date of your last payment, and a count of any overdue invoices.
A table below listing every invoice with its number, date, amount, due date, and current status.

Click any invoice to expand it and see the line items — exactly what was billed and for how much.

If you've just paid an invoice and want to see the most up-to-date status, use the Refresh button at the top of the page.

What the statuses mean

Draft — we're still preparing it. You don't need to do anything yet.
Awaiting payment (also shown as Authorised or Sent) — the invoice has been sent to you and is waiting to be paid.
Overdue — the invoice is past its due date and not yet paid. Please pay as soon as you can, or get in touch if there's a problem.
Paid — payment received. Nothing more to do.
Voided — the invoice has been cancelled. Doesn't need payment.

Making a payment

For any unpaid invoice you'll see a Pay Now button. Click it and you'll be taken to a secure online payment page where you can pay by card. Once your payment goes through, the invoice will move to Paid automatically (it can take a few minutes to refresh).

If you prefer to pay by bank transfer, the bank details are on the PDF version of your invoice — open the invoice and click the link to view or download it.

Billing cycle

How often you receive invoices depends on the services we provide for you:

Project work is typically invoiced on agreed milestones.
Recurring services (hosting, retainers, subscriptions) are invoiced on a regular cycle — monthly, quarterly, or annually depending on what's been agreed.

The standard payment term is shown on each invoice.

Questions about a charge

If something on your invoice doesn't look right, please don't ignore it — get in touch and we'll sort it out:

Open the invoice and check the line items first.
If it's still unclear, submit a support ticket with the invoice number and what you're querying.

We'd much rather hear about a question early than have it become an awkward conversation later.

Need help? Submit a support ticket from your dashboard, or email us at hello@moonfactory.dev.